*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
:root{
  --bg:#f4f5f7;--white:#fff;--sidebar-bg:#1a1f2e;--sidebar-text:#a0aec0;
  --primary:#25D366;--primary-dark:#1da851;--text:#2d3748;--text-muted:#718096;
  --border:#e2e8f0;--radius:8px;--shadow:0 1px 3px rgba(0,0,0,0.1);
  --sin-leer:#e53e3e;--leido:#3182ce;--en-gestion:#805ad5;--pendiente:#d69e2e;
  --contestado:#38a169;--cita:#0694a2;--cerrado:#718096;--cancelado:#fc8181;
}
body{font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;background:var(--bg);color:var(--text)}
.screen{display:none}.screen.active{display:flex}
.hidden{display:none!important}
.loading{padding:2rem;text-align:center;color:var(--text-muted)}
.error-msg{color:var(--sin-leer);font-size:.875rem;margin-top:10px;padding:10px;background:#fff5f5;border-radius:var(--radius)}
#login-screen{min-height:100vh;align-items:center;justify-content:center;background:linear-gradient(135deg,#1a1f2e,#2d3748)}
.login-container{width:100%;max-width:400px;background:var(--white);border-radius:12px;padding:2.5rem;box-shadow:0 4px 24px rgba(0,0,0,.08)}
.login-logo{text-align:center;margin-bottom:2rem}
.logo-icon{width:56px;height:56px;background:var(--primary);color:#fff;border-radius:14px;display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:700;margin:0 auto 1rem}
.logo-icon.small{width:32px;height:32px;font-size:14px;border-radius:8px}
.login-logo h1{font-size:1.5rem}.login-logo p{color:var(--text-muted);font-size:.875rem;margin-top:4px}
.form-group{margin-bottom:1rem}
.form-group label{display:block;font-size:.875rem;font-weight:500;margin-bottom:6px}
.form-group input,.form-group select,.form-group textarea{width:100%;padding:10px 14px;border:1px solid var(--border);border-radius:var(--radius);font-size:.9rem;outline:none;transition:border .2s;font-family:inherit}
.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--primary)}
.check-label{display:flex;align-items:center;gap:8px;font-size:.875rem;cursor:pointer}
.btn-primary{background:var(--primary);color:#fff;border:none;padding:10px 20px;border-radius:var(--radius);font-size:.9rem;font-weight:500;cursor:pointer;transition:background .2s}
.btn-primary:hover{background:var(--primary-dark)}
.btn-secondary{background:var(--white);color:var(--text);border:1px solid var(--border);padding:8px 16px;border-radius:var(--radius);font-size:.875rem;cursor:pointer}
.btn-secondary:hover{background:var(--bg)}
.btn-block{width:100%}
.btn-sm{padding:6px 14px;font-size:.8rem}
#dashboard-screen{min-height:100vh;width:100%}
.sidebar{width:240px;min-height:100vh;background:var(--sidebar-bg);display:flex;flex-direction:column;flex-shrink:0}
.sidebar-header{padding:1.25rem 1rem;display:flex;align-items:center;gap:10px;color:#fff;font-weight:600;border-bottom:1px solid rgba(255,255,255,.08)}
.sidebar-nav{flex:1;padding:1rem 0}
.nav-item{display:flex;align-items:center;gap:10px;padding:10px 1.25rem;color:var(--sidebar-text);text-decoration:none;font-size:.9rem;transition:all .2s;position:relative}
.nav-item:hover,.nav-item.active{color:#fff;background:rgba(255,255,255,.06)}
.nav-item.active{border-left:3px solid var(--primary)}
.nav-icon{font-size:16px}
.badge{background:var(--sin-leer);color:#fff;font-size:11px;font-weight:600;padding:2px 7px;border-radius:20px;margin-left:auto}
.sidebar-footer{padding:1rem;border-top:1px solid rgba(255,255,255,.08)}
.user-info{display:flex;align-items:center;gap:10px;margin-bottom:10px}
.user-avatar{width:34px;height:34px;background:var(--primary);color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:14px}
.user-nombre{color:#fff;font-size:.875rem;font-weight:500}
.user-rol{color:var(--sidebar-text);font-size:.75rem;text-transform:capitalize}
.btn-logout{width:100%;background:rgba(255,255,255,.06);color:var(--sidebar-text);border:1px solid rgba(255,255,255,.1);padding:8px;border-radius:var(--radius);cursor:pointer;font-size:.875rem}
.btn-logout:hover{background:rgba(255,255,255,.1);color:#fff}
.main-content{flex:1;padding:1.5rem;overflow-y:auto;min-height:100vh}
.view{display:none}.view.active{display:block}
.view-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:1.25rem;flex-wrap:wrap;gap:10px}
.view-header h2{font-size:1.25rem;font-weight:600}
.header-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.search-input{padding:8px 12px;border:1px solid var(--border);border-radius:var(--radius);font-size:.875rem;outline:none;width:220px}
.search-input:focus{border-color:var(--primary)}
.select-filter{padding:8px 12px;border:1px solid var(--border);border-radius:var(--radius);font-size:.875rem;outline:none;background:var(--white)}
.metrics-row{display:grid;grid-template-columns:repeat(7,1fr);gap:8px;margin-bottom:1.5rem}
.metric-card{background:var(--white);border-radius:var(--radius);padding:.875rem;box-shadow:var(--shadow);border-top:3px solid var(--border);transition:transform .15s,box-shadow .15s}
.metric-card[data-estado]{cursor:pointer}
.metric-card[data-estado]:hover{transform:translateY(-2px);box-shadow:0 4px 12px rgba(0,0,0,.1)}
.metric-card.sin-leer{border-top-color:var(--sin-leer)}.metric-card.en-gestion{border-top-color:var(--en-gestion)}
.metric-card.pendiente{border-top-color:var(--pendiente)}.metric-card.contestado{border-top-color:var(--contestado)}
.metric-card.cita{border-top-color:var(--cita)}.metric-card.hoy{border-top-color:#805ad5}
.metric-card.sin-asignar{border-top-color:var(--cancelado)}.metric-card.tiempo{border-top-color:var(--pendiente)}
.metric-card.sin-leer.activo{box-shadow:0 0 0 2px var(--sin-leer);transform:translateY(-2px)}
.metric-card.en-gestion.activo{box-shadow:0 0 0 2px var(--en-gestion);transform:translateY(-2px)}
.metric-card.pendiente.activo{box-shadow:0 0 0 2px var(--pendiente);transform:translateY(-2px)}
.metric-card.contestado.activo{box-shadow:0 0 0 2px var(--contestado);transform:translateY(-2px)}
.metric-card.cita.activo{box-shadow:0 0 0 2px var(--cita);transform:translateY(-2px)}
.metric-card.sin-asignar.activo{box-shadow:0 0 0 2px var(--cancelado);transform:translateY(-2px)}
.metric-label{font-size:.7rem;color:var(--text-muted);margin-bottom:4px}
.metric-value{font-size:1.5rem;font-weight:700}
.casos-list{background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}
.caso-row{display:flex;align-items:flex-start;gap:12px;padding:14px 16px;border-bottom:1px solid var(--border);cursor:pointer;transition:background .15s;border-left:3px solid transparent}
.caso-row:hover{background:#f7fafc}.caso-row:last-child{border-bottom:none}
.caso-row.sin_leer{border-left-color:var(--sin-leer)}.caso-row.en_gestion{border-left-color:var(--en-gestion)}
.caso-row.pendiente_doc{border-left-color:var(--pendiente)}.caso-row.cita_asignada{border-left-color:var(--cita)}
.msg-avatar{width:40px;height:40px;border-radius:50%;background:#ebf4ff;color:var(--leido);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:14px;flex-shrink:0}
.msg-body{flex:1;min-width:0}
.msg-nombre{font-weight:600;font-size:.9rem}
.msg-numero{font-size:.75rem;color:var(--text-muted)}
.msg-texto{font-size:.875rem;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.msg-especialidad{font-size:.75rem;color:var(--cita);margin-top:2px}
.msg-meta{display:flex;flex-direction:column;align-items:flex-end;gap:5px;flex-shrink:0}
.msg-fecha{font-size:.75rem;color:var(--text-muted)}
.estado-pill{font-size:11px;font-weight:500;padding:3px 10px;border-radius:20px}
.pill-sin_leer{background:#fff5f5;color:var(--sin-leer)}.pill-leido{background:#ebf8ff;color:var(--leido)}
.pill-en_gestion{background:#faf5ff;color:var(--en-gestion)}.pill-pendiente_doc{background:#fffaf0;color:var(--pendiente)}
.pill-contestado{background:#f0fff4;color:var(--contestado)}.pill-cita_asignada{background:#e6fffa;color:var(--cita)}
.pill-cerrado{background:#f7fafc;color:var(--cerrado)}.pill-cancelado{background:#fff5f5;color:var(--cancelado)}
.pagination{display:flex;justify-content:center;gap:8px;margin-top:1rem}
.page-btn{padding:6px 12px;border:1px solid var(--border);border-radius:var(--radius);background:var(--white);cursor:pointer;font-size:.875rem}
.page-btn.active{background:var(--primary);color:#fff;border-color:var(--primary)}
.stats-grid{display:grid;grid-template-columns:1fr 1fr;gap:1rem}
.stats-card{background:var(--white);border-radius:var(--radius);padding:1.25rem;box-shadow:var(--shadow)}
.stats-card h3{font-size:.875rem;font-weight:600;color:var(--text-muted);margin-bottom:1rem}
.simulador-grid{display:grid;grid-template-columns:1fr 1fr;gap:1rem}
.sim-card{background:var(--white);border-radius:var(--radius);padding:1.5rem;box-shadow:var(--shadow)}
.sim-card h3{font-size:1rem;font-weight:600;margin-bottom:1rem}
.sim-desc{color:var(--text-muted);font-size:.875rem;margin-bottom:1rem;line-height:1.5}
.sim-result{margin-top:1rem;padding:10px 14px;border-radius:var(--radius);font-size:.875rem}
.sim-result.success{background:#f0fff4;color:var(--contestado)}
.sim-result.error{background:#fff5f5;color:var(--sin-leer)}
.usuarios-list{background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}
.usuario-row{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--border)}
.usuario-row:last-child{border-bottom:none}
.u-avatar{width:38px;height:38px;border-radius:50%;background:#ebf4ff;color:var(--leido);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:14px}
.u-info{flex:1}.u-nombre{font-weight:500;font-size:.9rem}.u-correo{font-size:.8rem;color:var(--text-muted)}
.rol-badge{font-size:11px;padding:3px 10px;border-radius:20px;font-weight:500;background:#ebf4ff;color:var(--leido)}
.rol-admin{background:#fff5f5;color:var(--sin-leer)}.rol-supervisor{background:#faf5ff;color:var(--en-gestion)}
.rol-auditor{background:#fffaf0;color:var(--pendiente)}.rol-reportes{background:#f0fff4;color:var(--contestado)}
.puede-asignar-badge{font-size:10px;padding:2px 8px;border-radius:20px;background:#e6fffa;color:var(--cita);margin-left:6px}
.panel-caso{position:fixed;inset:0;z-index:200;display:flex;justify-content:flex-end}
.panel-overlay{position:absolute;inset:0;background:rgba(0,0,0,.4)}
.panel-content{position:relative;width:520px;max-width:100%;background:var(--white);height:100%;display:flex;flex-direction:column;box-shadow:-4px 0 24px rgba(0,0,0,.12)}
.panel-header{display:flex;align-items:center;justify-content:space-between;padding:1.25rem 1.5rem;border-bottom:1px solid var(--border);flex-shrink:0}
.panel-titulo{font-size:1rem;font-weight:600}.panel-numero{font-size:.8rem;color:var(--text-muted);margin-top:2px}
.panel-header-actions{display:flex;align-items:center;gap:10px}
.panel-close{background:none;border:none;font-size:1.1rem;cursor:pointer;color:var(--text-muted);padding:4px}
.panel-tabs{display:flex;border-bottom:1px solid var(--border);flex-shrink:0}
.tab-btn{flex:1;padding:10px 8px;border:none;background:none;font-size:.8rem;cursor:pointer;color:var(--text-muted);border-bottom:2px solid transparent;transition:all .2s}
.tab-btn.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:500}
.tab-content{display:none;flex:1;overflow-y:auto;padding:1.25rem}
.tab-content.active{display:flex;flex-direction:column}
.conversacion-hilo{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding-bottom:1rem}
.msg-bubble{max-width:85%;padding:10px 14px;border-radius:12px;font-size:.875rem;line-height:1.5}
.msg-bubble.entrante{background:#f4f5f7;align-self:flex-start;border-bottom-left-radius:4px}
.msg-bubble.saliente{background:#dcf8c6;align-self:flex-end;border-bottom-right-radius:4px}
.msg-bubble.nota_interna{background:#fffbeb;border:1px dashed var(--pendiente);align-self:flex-end;border-bottom-right-radius:4px}
.msg-bubble-meta{font-size:.7rem;color:var(--text-muted);margin-top:4px}
.conversacion-footer{border-top:1px solid var(--border);padding-top:1rem;flex-shrink:0}
.estado-rapido{display:flex;align-items:center;gap:8px;margin-bottom:10px;flex-wrap:wrap}
.label-small{font-size:.75rem;color:var(--text-muted);font-weight:500}
.select-mini{padding:5px 8px;border:1px solid var(--border);border-radius:var(--radius);font-size:.8rem;outline:none}
.nota-toggle{margin-bottom:8px}
.respuesta-box{display:flex;gap:8px;align-items:flex-end}
.respuesta-box textarea{flex:1;padding:8px 12px;border:1px solid var(--border);border-radius:var(--radius);font-size:.875rem;resize:vertical;outline:none;font-family:inherit;min-height:120px;max-height:400px}
.respuesta-box textarea:focus{border-color:var(--primary)}
.agente-nombre-big{font-size:1rem;font-weight:600;color:var(--text);margin-top:4px}
.asignacion-actual{background:var(--bg);border-radius:var(--radius);padding:1rem}
.modal{position:fixed;inset:0;z-index:300;display:flex;align-items:center;justify-content:center}
.modal-overlay{position:absolute;inset:0;background:rgba(0,0,0,.5)}
.modal-content{position:relative;background:var(--white);border-radius:12px;width:90%;max-width:480px;max-height:85vh;overflow-y:auto;box-shadow:0 20px 60px rgba(0,0,0,.2)}
.modal-header{display:flex;align-items:center;justify-content:space-between;padding:1.25rem 1.5rem;border-bottom:1px solid var(--border)}
.modal-header h3{font-size:1rem;font-weight:600}
.modal-close{background:none;border:none;font-size:1.1rem;cursor:pointer;color:var(--text-muted)}
.modal-body{padding:1.5rem}

/* Tablero gerencial */
.g-periodos{display:flex;align-items:center;gap:8px;margin-bottom:1.25rem;flex-wrap:wrap}
.g-periodo-btn{padding:5px 16px;border:1px solid var(--border);border-radius:20px;font-size:12px;cursor:pointer;background:var(--white);color:var(--text-muted);transition:all .15s}
.g-periodo-btn.activo{background:var(--text);color:var(--white);border-color:var(--text)}
.g-fecha-custom{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.g-kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:1.25rem}
.g-kpi{background:var(--white);border-radius:var(--radius);padding:1rem;box-shadow:var(--shadow);border-top:3px solid var(--border)}
.g-kpi.alert-kpi{border-top-color:var(--sin-leer)}
.g-kpi-label{font-size:11px;color:var(--text-muted);margin-bottom:6px}
.g-kpi-value{font-size:28px;font-weight:700;color:var(--text)}
.g-kpi-delta{font-size:11px;margin-top:4px}
.g-kpi-delta.up{color:var(--contestado)}.g-kpi-delta.down{color:var(--sin-leer)}.g-kpi-delta.neutral{color:var(--text-muted)}
.g-alertas{margin-bottom:1.25rem}
.g-alerta-bar{display:flex;align-items:center;gap:10px;background:var(--white);border-radius:var(--radius);padding:.75rem 1rem;margin-bottom:6px;box-shadow:var(--shadow);font-size:12px}
.g-alerta-bar:last-child{margin-bottom:0}
.g-alerta-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}
.g-alerta-text{flex:1;color:var(--text)}
.g-alerta-count{font-weight:600;font-size:14px}
.g-row-2{display:grid;grid-template-columns:1.3fr 1fr;gap:12px;margin-bottom:12px}
.g-row-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px;margin-bottom:12px}
.g-row-1{display:grid;grid-template-columns:1fr;gap:12px;margin-bottom:12px}
.g-row-2-even{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:12px}
.g-section-title{font-size:13px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);margin:1.75rem 0 .75rem;padding-bottom:.5rem;border-bottom:2px solid var(--border)}
.g-section-title:first-of-type{margin-top:0}
.g-card{background:var(--white);border-radius:var(--radius);padding:1rem 1.25rem;box-shadow:var(--shadow)}
.g-card-title{font-size:12px;font-weight:500;color:var(--text-muted);margin-bottom:10px;display:flex;align-items:center;gap:8px}
.g-drill-hint{font-size:10px;color:var(--cita);font-weight:400}
.g-legend{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:8px}
.g-legend-item{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--text-muted)}
.g-legend-dot{width:8px;height:8px;border-radius:2px;flex-shrink:0}
.g-sla-row{display:flex;align-items:center;gap:8px;margin-bottom:7px}
.g-sla-label{font-size:11px;color:var(--text-muted);width:70px;flex-shrink:0}
.g-sla-track{flex:1;height:7px;background:var(--bg);border-radius:4px;overflow:hidden}
.g-sla-fill{height:100%;border-radius:4px}
.g-sla-val{font-size:11px;font-weight:500;min-width:34px;text-align:right}
.g-esp-row{display:flex;align-items:center;justify-content:space-between;padding:5px 8px;border-radius:4px;font-size:12px;cursor:pointer;transition:background .15s}
.g-esp-row:hover{background:var(--bg)}
.g-esp-row.activo{background:#ebf8ff}
.g-esp-nombre{color:var(--text);flex:1}
.g-esp-bar-wrap{width:60px;height:5px;background:var(--bg);border-radius:3px;overflow:hidden;margin:0 8px}
.g-esp-bar{height:100%;border-radius:3px;background:var(--cita)}
.g-esp-count{font-weight:500;color:var(--text);min-width:24px;text-align:right}
.g-agente-row{display:flex;align-items:center;gap:10px;padding:7px 0;border-bottom:1px solid var(--border);cursor:pointer;transition:background .1s}
.g-agente-row:last-child{border-bottom:none}
.g-agente-row:hover{background:var(--bg)}
.g-agente-row.activo{background:#ebf8ff}
.g-agente-avatar{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:500;flex-shrink:0;background:#ebf4ff;color:var(--leido)}
.g-agente-nombre{font-size:12px;font-weight:500;flex:1;color:var(--text)}
.g-agente-stats{display:flex;gap:12px}
.g-agente-stat{text-align:center}
.g-agente-stat-val{font-size:13px;font-weight:600;color:var(--text)}
.g-agente-stat-lbl{font-size:9px;color:var(--text-muted)}
.g-gauge{text-align:center;padding:.5rem 0}
.g-gauge-val{font-size:34px;font-weight:700;color:var(--text)}
.g-gauge-sub{font-size:11px;color:var(--text-muted);margin-top:4px}
.g-gauge-meta{font-size:10px;color:var(--text-muted);margin-top:2px}
.g-alerta-item{display:flex;align-items:center;gap:8px;padding:7px 0;border-bottom:1px solid var(--border);font-size:12px}
.g-alerta-item:last-child{border-bottom:none}
.metric-card.gestionado{border-top-color:#0694a2}
.metric-card.leido{border-top-color:#3182ce}
.metric-card.gestionado.activo{box-shadow:0 0 0 2px #0694a2;transform:translateY(-2px)}
.metric-card.leido.activo{box-shadow:0 0 0 2px #3182ce;transform:translateY(-2px)}
.pill-gestionado{background:#e6fffa;color:#0694a2}
.subestado-pill{font-size:10px;font-weight:500;padding:2px 8px;border-radius:20px;background:#e6fffa;color:#0694a2;margin-left:6px}
.subestado-wrap{display:flex;align-items:center;gap:8px;margin-bottom:8px}
.caso-row.gestionado{border-left-color:#0694a2}
.g-seccion-titulo{font-size:11px;font-weight:500;color:var(--text-muted);letter-spacing:.06em;text-transform:uppercase;margin:1.25rem 0 .75rem}
.g-kpi-big{font-size:28px;font-weight:700;color:var(--text);margin:.5rem 0 2px}
.g-kpi-big-sm{font-size:20px;font-weight:700;color:var(--text);margin:.25rem 0 2px}
.g-kpi-sub{font-size:11px;color:var(--text-muted)}
.g-card-clickable{cursor:pointer;transition:box-shadow .15s}
.g-card-clickable:hover{box-shadow:0 4px 12px rgba(0,0,0,.08)}
.color-danger{color:#E24B4A!important}
.color-warning{color:#BA7517!important}
.color-ok{color:#1D9E75!important}
.g-casos-criticos{margin-top:12px;border-top:0.5px solid var(--border);padding-top:10px}
.g-critico-row{display:flex;align-items:center;gap:8px;padding:5px 0;border-bottom:0.5px solid var(--border);font-size:12px}
.g-critico-row:last-child{border-bottom:none}
.g-critico-num{font-weight:600;color:var(--text);min-width:32px}
.g-critico-nombre{flex:1;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.g-critico-horas{font-weight:600;min-width:36px;text-align:right}
.alertas-barra{display:flex;align-items:center;gap:8px;padding:10px 14px;border-radius:var(--radius);margin-bottom:12px;flex-wrap:wrap;transition:all .3s}
.ab-barra-urgente{background:#fff5f5;border:1px solid #fed7d7}
.ab-barra-normal{background:#fffaf0;border:1px solid #fbd38d}
.ab-barra-ok{background:#f0fff4;border:1px solid #9ae6b4}
.ab-titulo{font-size:12px;font-weight:600;color:var(--text);margin-right:4px;white-space:nowrap}
.ab-chip{display:flex;align-items:center;gap:6px;padding:5px 12px;border-radius:20px;border:1px solid var(--chip-color);background:white;cursor:pointer;transition:all .15s;font-size:12px}
.ab-chip:hover{background:var(--chip-color);color:white}
.ab-chip:hover .ab-chip-dot{background:white!important}
.ab-chip-urgente{animation:pulse-border 2s infinite}
.ab-chip-normal{}
.ab-chip-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}
.ab-chip-label{color:var(--text);font-weight:500}
.ab-chip-count{font-weight:700;color:var(--chip-color);min-width:16px;text-align:center}
.ab-chip:hover .ab-chip-label,.ab-chip:hover .ab-chip-count{color:white}
.ab-chip-ver-todos{padding:5px 12px;border-radius:20px;border:1px solid var(--border);background:white;cursor:pointer;font-size:12px;color:var(--text-muted);margin-left:auto}
.ab-chip-ver-todos:hover{background:var(--bg)}
.ab-ok{display:flex;align-items:center;gap:8px;font-size:12px;color:#276749;font-weight:500}
.ab-ok-dot{width:8px;height:8px;border-radius:50%;background:#1D9E75;display:inline-block}
@keyframes pulse-border{0%,100%{box-shadow:0 0 0 0 rgba(229,62,62,.3)}50%{box-shadow:0 0 0 4px rgba(229,62,62,.1)}}
.ab-tiempo-max{display:flex;align-items:center;gap:6px;padding:5px 12px;border-radius:20px;border:1px solid var(--border);background:white;font-size:12px}
@keyframes parpadeo {
  0%,100%{opacity:1}
  50%{opacity:0.3}
}
.badge-nuevo-msg{font-size:10px;font-weight:600;padding:2px 8px;border-radius:20px;background:#e53e3e;color:#fff;animation:parpadeo 1.5s ease infinite}
.caso-row.tiene-nuevos{border-left-color:#e53e3e!important;background:#fff5f5}
.caso-row.tiene-nuevos:hover{background:#fed7d7}
.ventana-gestionado-info{padding:8px 1.25rem;flex-shrink:0}
.ventana-abierta{font-size:12px;color:#854F0B;background:#FAEEDA;padding:8px 12px;border-radius:var(--radius);border:1px solid #BA7517}
.ventana-cerrada{font-size:12px;color:#712B13;background:#FAECE7;padding:8px 12px;border-radius:var(--radius);border:1px solid #993C1D}
.metric-card{position:relative}
.metric-badge{position:absolute;top:-8px;right:-8px;background:#E24B4A;color:#fff;font-size:10px;font-weight:700;padding:2px 8px;border-radius:20px;animation:parpadeo 1.5s ease infinite;white-space:nowrap}
.metric-card.tiene-nuevos-metric{box-shadow:0 0 0 2px #E24B4A}